Welcome :: About this Report
Our CSR Annual Review outlines our approach and reports on our performance against key environmental, social and economic indicators from January to December 2009, unless otherwise stated. We report on CSR annually – our last report was published in July 2009.
The report covers the activities of Scottish Power Limited (ScottishPower) in the UK, but excludes ScottishPower Renewables and other IBERDROLA Group acitivties in the UK.
This year, for the first time, we have aligned our reporting to the Global Reporting Initiative (GRI3) framework in line with the IBERDROLA Group.
We have continued to report on issues not covered by the GRI framework where our stakeholders have indicated that this is important to them. We have sought to provide a comprehensive, accurate and transparent account of our approach to key issues, our performance over the period and to present this information within the context of current legislative, regulatory and market influences.
Where we have not reported against a GRI indicator, this is generally explained within the appropriate section of the Review – for example, the use of child or forced labour is prohibited by EU law.
We have presented the information under our six key values:
- Corporate Ethics and Responsibility
- Economic Results
- Respect for the Environment
- Sense of Belonging and Trust
- Safety and Reliability
- Customer Focus
Materiality
We continue to report on the issues that our stakeholders consider to be the most important. These were defined originally in 2004 through stakeholder workshops and in-depth interviews that identified ScottishPower's 12 most significant impact areas:
Provision of Energy
Climate Change and Emissions to Air
Health and Safety
Customer Experience
Employment Experience
Biodiversity
Wastes & Resource Use
Sites, Siting and Infrastructure
Customers With Special Circumstances
Communities
Economic
Procurement
These impact areas have been retained under our current report structure, with some changes in focus to reflect evolving stakeholder priorities. Wherever possible, we have compiled data to provide a like for like comparison on previous year’s reports.
We continue to engage with stakeholder groups, through formal feedback sessions at corporate level, through our Environmental Forum of external experts and with various groups including government, regulators, NGOs, consumer groups, employees and community representatives at both corporate and operational levels.
Feedback from these groups is channelled through our CSR Steering Committee to ensure that we continue to focus our CSR activities and reporting on the issues that are most significant to stakeholders and ultimately to the success of our business.
A full PDF version of the Review is available to download here. Alternatively individual sections are available to download below:
